Terms and Conditions
By placing a booking with Prestige Chauffeurs you agree to the following terms and conditions and authorise Prestige Chauffeurs to charge your account in full for all charges relating to your reservation, including, but not limited to charging in full for the reservation should you be considered a “no show”.
*** EMERGENCY CONTACT +61 451 120 597 ***
TERMS AND CONDITIONS
By placing a booking with Prestige Chauffeurs you agree to the following terms and conditions and authorize Prestige Chauffeurs to charge your account in full for all charges relating to your reservation, including, but not limited to charging in full for the reservation should you be considered a “no show”.
Prestige Chauffeurs offers a complimentary wait time of fifteen (15) minutes when servicing your booking. Any additional wait time will be charged in fifteen (15) minute blocks at $50.00 per fifteen (15) minutes.
If there are multiple pickup, complimentary waiting time of 15 minutes applies on first pickup only. Any additional pickups have complimentary waiting time of 5 minutes, any additional wait will be charged in fifteen (15) minute blocks at $50.00 per fifteen (15) minutes.
HOURLY/AS DIRECTED TRANSFERS
There is No Complimentary waiting time included with Hourly/As Directed transfers.
Vehicles like Bentley, Stretch limousines, minibuses, coaches etc are considered specialty vehicles. All these vehicles come with 15 minutes complimentary waiting time, however any additional waiting will be charged in thirty (30) minutes block at a rate equivalent to half hourly rate of that vehicle, which can be Quoted at time of reservation.
NO-SHOW AND CANCELLATION POLICY
Prestige Chauffeurs provides 15 minutes complimentary waiting time. Your Chauffeur will wait a further 10 minutes before considering the booking a “No Show”. You are required to contact us by phone if extra waiting time is required as waiting charges will apply.
Prestige Chauffeurs requires the following as a minimum notice for cancellations:
General Transfers: 24 hours
Airport Arrivals: 24 hours
As Directed Hourly Hiring: 72 hours
Special Occasions: 7 Days
Weddings: 14 days
Christmas and NYE: Once booked and confirmed, any cancellations will result in a cancellation fee, which is equivalent to 100% of total price quoted/charged.
Other: Please contact Prestige Chauffeurs on 1300 665 045
All cancellations made outside of these times will result in a cancellation fee, which will be equivalent to 50% of total price quoted for reservation.
Cancellations made within 4 hours will result in a cancellation fee, which will be equivalent to 80% of total price quoted for reservation.
ALL “No shows” will be charged a cancellation fee, which will be equivalent to 100% of total price quoted for reservation.
Prestige Chauffeurs requests a minimum 2 hour period (within office hours) for ANY amendments made to a booking.
***OUR STAFF RESERVE THE RIGHT TO REFUSE/CANCEL A BOOKING AT ANY POINT DURING THE TRANSFER. PLEASE NOTE THAT AGGRESSIVE, INTOXICATED OR ANTISOCIAL BEHAVIOUR WILL NOT BE TOLERATED. IF A RESERVATION IS CANCELLED BY SUCH REASON, NO REFUND WILL BE ISSUED AND RESERVATION WILL BE CHARGED AT FULL COST***
Please contact us for all rates as these are dependent on the vehicle type and hiring requirement.
Tolls are not included in the quoted price and charged following each transfer.
Baby seats are charged at $10.00 per seat, charged additional.
After hours bookings (10:00pm – 4:45am) will incur a 30% surcharge
Surcharge apply for Public Holidays/ Special Events and can be provided on application.
Prestige Chauffeurs accepts payment via Visa, MasterCard & Direct Deposit at no charge. Payments made via American Express will attract a 3% service fee.
International Money transfer using SWIFT attracts $25 bank fees.
*Chauffeur gratuity is at your discretion.
Monthly tax invoice statements and accounts can be setup for frequent travelers. Please note that a minimum monthly spend & conditions apply. Please contact us for further information.
Contact us on 1300 665 045 or +61 451 120 597 for all your inquiries.