Terms & Conditions
Last updated: 9 September 2026
These terms apply to all chauffeur services booked with Prestige Chauffeurs(Prestige Chauffeurs Pty Ltd, ABN 37 627 368 012). By making a booking you agree to these terms. If you are booking on behalf of someone else, you confirm you have their authority to do so.
Quotes and bookings
A quote is based on the details you provide, including service type, pickup and drop-off locations, date, time, passenger numbers and any special requirements. A booking is confirmed once we accept it and send you a confirmation. If your requirements change, the price may be adjusted and we will confirm any change with you.
It is your responsibility to choose the correct service type. Any transfer carrying a bride, bridesmaids, groom or groomsmen, or any getaway car, is a wedding transfer. Concerts and sporting events are special event transfers. If the wrong service type is chosen, additional charges may apply.
Payment
Unless we have agreed an account, payment is made in advance through our secure reservation system. Prices are in Australian dollars. We accept Visa, Mastercard and direct deposit at no charge; American Express attracts a 2.2% fee, and card payments taken on the EFTPOS terminal in the vehicle attract a 5% processing fee. Any gratuity is at your discretion.
Corporate accounts
For regular travellers we can set up a corporate account with monthly tax invoicing on 7-day payment terms. Executive assistants and authorised staff can use an online self-service account to book and manage transfers for multiple executives. A minimum monthly spend and conditions apply; contact us to set an account up.
What is included, and additional charges
- Airport pickups: parking is charged separately ($19.99 domestic, $26.10 international) plus a $44 international collection fee covering meet and greet inside the arrivals hall and up to 60 minutes waiting
- Road tolls are charged separately and added to the fare after the transfer
- Baby capsules, child seats and boosters are available at $22 per seat, added to the fare
- After-hours bookings (10:00 pm to 4:45 am) attract a 30% surcharge
- Wedding transfers, including getaway cars and bride or bridesmaid transfers, attract a 50% surcharge on the base rate
- Surcharges may apply for public holidays and special events, advised on booking
Waiting time
For airport pickups we monitor your flight and waiting is measured from your actual arrival time, not the scheduled time. Complimentary waiting is 20 minutes for domestic arrivals and 60 minutes for international arrivals. For general pickups, 15 minutes is included; for multiple pickups, 15 minutes on the first stop and 5 minutes on each additional stop. As-directed hourly hire does not include complimentary waiting. Additional waiting is charged in 15-minute blocks at the applicable rate confirmed on your quote.
Cancellations and no-shows
We ask for the following minimum notice to cancel without charge:
- Point-to-point and airport transfers: 24 hours before pickup
- As-directed hourly hire: 72 hours before pickup
- Special occasions: 7 days
- Weddings: 14 days
- Buses and vans: 72 hours
Cancellations made inside the notice period are charged at 50% of the quoted price; within 4 hours of pickup, 80%; and within 2 hours, 100%. Bookings over the Christmas and New Year period, once confirmed, are charged in full if cancelled. A no-show is charged in full: your chauffeur waits the complimentary period plus a further 10 minutes, and you should call us if you need extra time so waiting charges can be arranged.
Your responsibilities
- Provide accurate pickup, drop-off and contact details when booking
- Be ready at the agreed pickup time and location
- Advise us in advance of luggage, child seat or accessibility requirements
- Ensure passengers wear seatbelts and follow reasonable requests from the chauffeur
- Not carry anything illegal or dangerous in the vehicle
Vehicles and passengers
We will provide the class of vehicle booked or, if that vehicle is unavailable, a vehicle of an equivalent or higher standard. Passenger and luggage capacity must not exceed the safe limits of the vehicle. Smoking is not permitted in our vehicles. Our staff may refuse or end a booking in the case of aggressive, intoxicated or antisocial behaviour; in that case no refund is issued and the reservation is charged in full.
Damage and lost property
A cleaning or repair charge may apply if a vehicle is soiled or damaged during your booking beyond normal use. We take care with personal belongings but are not responsible for items left in the vehicle. If you leave something behind, contact us and we will make reasonable efforts to return it.
Delays and events beyond our control
We plan every journey to arrive on time and allow for typical Sydney traffic. We are not liable for delays or losses caused by events beyond our reasonable control, such as extreme weather, road closures, accidents, breakdowns or other disruptions.
Liability
Nothing in these terms excludes rights you have under the Australian Consumer Law. To the extent permitted by law, our liability for any claim relating to a booking is limited to re-supplying the service or refunding the amount paid for that booking. We are not liable for indirect or consequential loss.
Privacy
We handle your personal information in line with our Privacy Policy.
Governing law
These terms are governed by the laws of New South Wales, Australia.
Contact us
For any question about these terms or your booking, contact Prestige Chauffeurs at reservations@prestigechauffeurs.com.au or 1300 665 045.